Electricflames.com does not charge for shipping on items when shipped to a US location, except for Alaska, Hawaii, Puerto Rico and San Juan Islands, WA. Shipments to Alaska, Hawaii, Puerto Rico, San Juan Island, WA are not eligible for Free Shipping and the customer is responsible for freight to these states from our Seatac, WA, warehouse. FOB Seatac warehouse.
How will my order ship?
We use a courier for smaller shipments and larger item shipments go freight carrier. We reserve the right to choose which freight carrier moves your shipment.
All shipments, unless specifically denoted, are curb side shipments. All shipments, are shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Electricflames.com cannot be held responsible for damages that my occur during delivery.
When your order ships, you will be notified via email. Orders are shipped between 3-10 business days. A tracking number for your shipment will sent to you via email. We encourage you to track your package online or by phone with the carrier.
For questions regarding your shipment, please email us at, email@example.com, or call us at 866.680.8202
All shipments should be inspected as soon as possible upon delivery in accordance with our policy. It is recommended that you inspect for visible defect and damage. If you require additional time to inspect your shipment, we recommend signing the carrier waybill – Damaged & subject to inspection.
Freight Truck Carrier Shipments:
NOTE: The most important thing to remember about truck freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is any damage, please write "CARTON DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This ensures that your damage issue will be easily resolved.
Freight Carrier Damage: Please notify us within 24 hours at firstname.lastname@example.org or call 1-866-680-8202
We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage, it is possible that in rare cases, damages may occur during the shipment.
Before signing for the shipment inspect the carton and contents. Should you notice any damage, please note it on the bill of lading and contact us immediately, within 24 hours.
NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. If you are unable to inspect the contents at the time of delivery prior to signing, note on the delivery receipt "CARTON DAMAGED" if there are any blemishes, scuffs, crinkles, tears, rips, wetness, etc. The contents can be damaged by mishandlings such as drops that may only blemish the carton slightly.