Contemporary Electric Flame Return Policy:
All return requests must be submitted within 14 days.
To submit your return request please email firstname.lastname@example.org.
Eligible returns must be in unopened and factory sealed packaging.
Authorized returns must be clearly labeled with an assigned RMA number and must be sent via freight carrier and be properly secured to pallet.
No couriers such as UPS or Fedex as the units are not designed to endure the courier environment.
Freight must be prepaid, please submit tracking number to email@example.com.
All returns will be inspected upon arrival to the warehouse. Electricflames.com is not responsible for damaged return freight and it is the shippers responsibility to initiate any freight claims should this occur. All authorized returns are subject to a 20% restocking fee.
For Gas Fireplaces - Gas Warranty Sierra Flame – 2018